There had been a number of incidents involving asylum seekers displaying symptoms of mental health problems and presenting difficult and challenging behaviour. A number of staff had found this disturbing and distressing and felt they were not prepared to cope. They felt they did not know how to respond appropriately or where to refer for further support.
MHS provided a bespoke course to help Immigration Officers/Case Workers/Owners to identify mental health problems in Asylum seekers, which included an introduction to potential suicide risk, how to respond, where to obtain further support, and self-care. A number of courses were run, training a total of about 30 people. A mix of staff took part, including case workers, senior officers, and managers.
A number of providers were considered to provide this training and MHS was chosen because he was an approved instructor for MHFA England CIC, his other excellent qualifications and extensive experience. Bernie Graham also demonstrated his ability to structure/tailor a course to suit the organisation’s needs.
MHS provided a bespoke course for Immigration Officers and Case Workers to help them cope with difficult and challenging situations arising through their work. The training was very worthwhile and staff now feel able to respond appropriately and, very importantly, they are able to care for themselves, leading to less sickness through stress. I would say this training is essential to anyone working with the public.
The training was very worthwhile, ensuring staff are now more confident and can deal with situations appropriately. They now understand the causes and symptoms in a number of mental health problems, they feel able to respond, refer and communicate appropriately, and very importantly they are able to care for themselves in these situations.
The Agency now has a more competent and able staff team and there is less sickness through stress. MHS also contributed to the drafting of a protocol for the Local Authority.
The training delivered by Bernie Graham was of an exceptionally high standard. As a trainer he has great energy and presence. The course was presented in such a way, including helpful anecdotes, as to make it readily accessible for all.
This training is essential for anyone working with the public to be able to recognise symptoms of mental ill health and know the appropriate action to take. It is also invaluable in one’s personal life, being able to better deal with challenging and difficult situations.